Thank you for choosing Metene. Please note that all Metene products are covered by a 1-year warranty when purchased from an authorized dealer.  Authorized dealers include: “Amazon.com”,” Metene.com”.

Please do not submit a warranty registration form to file a warranty claim. You may use the form only to register your product. A warranty registration submission is not the proper way to file a warranty claim.

To file a warranty claim please send an email to vip@metene.com with the subject line ‘Warranty Claim’ and include the following:

•  Your Name
•  Your Phone Number
•  Item Description
•  Summary of Issues
•  A copy of your Proof of Purchase (Receipt / Sales Order)

Acceptable Proof of Purchase Submissions include:

• PDF or Word Document of purchase receipt
• Screenshot / Print-screen of purchase receipt (Mobile or Desktop)
• Any other document or file containing:
  • Order Date
  • Order ID
  • Item Number / Description

Warranty claims will not be honored if products were purchased from unauthorized dealers.