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Welcome to Metene Official Website!

Warranty

Thank you for choosing Metene. Please note that all Metene products are covered by a 1-year warranty when purchased from an authorized dealer.  Authorized dealers include: “Amazon.com”,” Metene.com”.

Please do not submit a warranty registration form to file a warranty claim. You may use the form only to register your product. A warranty registration submission is not the proper way to file a warranty claim.

To file a warranty claim please send an email to vip@metene.com with the subject line ‘Warranty Claim’ and include the following:

  •  Your Name
  •  Your Phone Number
  •  Item Description
  •  Summary of Issues
  •  A copy of your Proof of Purchase (Receipt / Sales Order)

Acceptable Proof of Purchase Submissions include:

  • PDF or Word Document of purchase receipt
  • Screenshot / Print-screen of purchase receipt (Mobile or Desktop)
  • Any other document or file containing:
    • Order Date
    • Order ID
    • Item Number / Description

Warranty claims will not be honored if products were purchased from unauthorized dealers. 

 

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